We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

If you wish to return the goods for any other reason, the return or exchange shipment must have a tracking number as proof, and it needs to be informed to us at helloturquesa@outlook.com  (the transport costs are payed by you). To return a product, it must be intact, in its original packaging and not have been used, washed or damaged.  We are not responsible for lost packages.

To start a return, you can contact us at helloturquesa@outlook.com . If your return is accepted, we’ll send you a email with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please, do not use the address on the package.  Wait for your request to be approved. In the confirmation email, you will find the return address to send back the items.

If you return the item, a store credit or a refund with the original shipping fee deducted will be issued.

You can always contact us for any return question at helloturquesa@outlook.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on final sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. If you exchanged for a different product, an additional shipping fee may be applied.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.